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Customer Service Advisors
Temporary Contracts Hourly rate - National Minimum Wage (plus benefits) Customer Service Advisor for Some of the Biggest Brands in Makeup and Retail! |
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Salary: Strong hourly rates & excellent company benefits
Contract length : Temp (open ended)
Contract Type: Full time
Location: Cowes
Sunshine Recruitment Solutions is proud to be supporting local Customer Care giants Ascensos, in their recruitment drive for hundreds of new staff to join their warm and friendly call centre in Cowes. Ascensos is built on the belief that not all contact centres need be the same. They bring a fresh approach to outsourced customer service, offering multi-channel customer contact solutions across traditional, digital and social channels.
Ascensos recognise talent. For them it’s all about loving what you do. Whether its clients or staff, delivering with a ‘personal touch’ is truly important to them.
There are currently exciting opportunities for dynamic, passionate and customer focused individuals to join Ascensos in their state-of-the-art contact centre in Cowes on the Isle of Wight.
If you have a passion for beauty and make-up, then they would love to hear from you, with opportunities to provide an outstanding ‘high touch’ service on behalf of Estée Lauder and their portfolio of 25+ beauty brands. Ascensos are also keen to find customer focused individuals, skilled in engaging with a wide variety of customers on any number of queries for popular supermarket retailer brand Aldi.
At Ascensos they believe that happy people keep people happy, so they’re looking for people with great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via both phone and email.
What to expect
As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. Your role can include:
Ascensos thinks big and they’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then they want to hear from you!
The Benefits
Become part of #theAteam Ascensos is Europe’s fastest growing premier contact centre. Over the past four years they have established operations in state-of-the-art contact centres in Motherwell, Clydebank, the Isle of Wight, Boxtel and most recently Bucharest. They’re all about delivering a high calibre of customer service. If you’re passionate about going ‘the extra mile’ to delight customers, then you’ll fit right in.
Up for the challenge? "Ascensos understand that people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help deliver incredible experiences for clients and customers."
So, if you’re ready for a new challenge then apply below to become the newest member of the Ascensos family on the Isle of Wight.
Contract length : Temp (open ended)
Contract Type: Full time
Location: Cowes
Sunshine Recruitment Solutions is proud to be supporting local Customer Care giants Ascensos, in their recruitment drive for hundreds of new staff to join their warm and friendly call centre in Cowes. Ascensos is built on the belief that not all contact centres need be the same. They bring a fresh approach to outsourced customer service, offering multi-channel customer contact solutions across traditional, digital and social channels.
Ascensos recognise talent. For them it’s all about loving what you do. Whether its clients or staff, delivering with a ‘personal touch’ is truly important to them.
There are currently exciting opportunities for dynamic, passionate and customer focused individuals to join Ascensos in their state-of-the-art contact centre in Cowes on the Isle of Wight.
If you have a passion for beauty and make-up, then they would love to hear from you, with opportunities to provide an outstanding ‘high touch’ service on behalf of Estée Lauder and their portfolio of 25+ beauty brands. Ascensos are also keen to find customer focused individuals, skilled in engaging with a wide variety of customers on any number of queries for popular supermarket retailer brand Aldi.
At Ascensos they believe that happy people keep people happy, so they’re looking for people with great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via both phone and email.
What to expect
As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. Your role can include:
- Providing first class customer service via voice or email for Ascensos clients
- Ensuring all communication via phone or email are handled professionally and promptly
- Recording details of customer comments on the database provided, leaving clear notes
- Demonstrating strong product knowledge to ensure all customer queries are answered
- Building rapport with customers and providing exceptional service
- Achieving the key targets set
- Adhering to quality standards and ensure consistency in all interactions
Ascensos thinks big and they’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then they want to hear from you!
- Excellent writing skills
- Ability to build rapport and communicate in a helpful way
- Enjoy a creative and hardworking office environment
- Keyboard/Computing skills
- Ability to research well and quickly
- Fantastic questioning skills
- Ability to work as part of a team
- Enthusiasm and Passion
- Be able to handle difficult situations and complaints
- Be a team player
- Be able to work independently
- Work with others to ensure that customers receive a full resolution
The Benefits
- Free car parking on site
- Employee discount scheme
- Client discount schemes
- Extra day holiday for your birthday!
- Annual awards ceremony
- Access to various learning and development programmes
Become part of #theAteam Ascensos is Europe’s fastest growing premier contact centre. Over the past four years they have established operations in state-of-the-art contact centres in Motherwell, Clydebank, the Isle of Wight, Boxtel and most recently Bucharest. They’re all about delivering a high calibre of customer service. If you’re passionate about going ‘the extra mile’ to delight customers, then you’ll fit right in.
Up for the challenge? "Ascensos understand that people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help deliver incredible experiences for clients and customers."
So, if you’re ready for a new challenge then apply below to become the newest member of the Ascensos family on the Isle of Wight.
Sunshine Recruitment Solutions is working in partnership with Ascensos on these roles, any queries about this position should be directed to the careers team at Ascensos on 01698 527 197.
